Case Studies

National home builder listens to customers and reaps rewards

There’s no question that the home building process is one of the most difficult in our marketplace. Who doesn’t have a horror story from working with a bad salesperson, unreliable contractor, or non-existent warranty service... Read More

 

 

TESTIMONIALS

Kurt Cummins, President and CEO, BSM Financial – “We couldn’t ask for more in a partner.” “We were looking for a partner to help us measure and improve our performance, and JFA has exceeded our expectations. The CSI coaching program goes that extra step to make sure that our managers are acting on the information being measured. JFA has taken the time to understand our business and our people, and PROACTIVELY suggest new ideas to improve our processes and skill sets. We couldn't ask for more in a partner.”

Carla Grenvall, Executive Vice President, BSM Financial – “Working with JFA has taken our customer relationships to the next level!” “Now more than ever, the key to longevity is exceeding customer expectations. JFA has assisted us in our efforts to exceed expectations by providing our customers a forum for maintaining anonymity while providing honest opinions on areas that need improvement. Our partnership with JFA has also enabled us to increase our sales force effectiveness and improve marketing strategies through objective feedback and research-based insight. Working with JFA has taken our customer relationships to the next level!”

Barbara ONeal, President, ONeal Consulting – “JFA takes the time to understand your business drivers.” “JFA takes the time to understand your business drivers and knows how to elicit relevant responses from customers. Then, they turn those responses into actionable items that help a company to improve its bottom-line.”

Stephen Perkey, Senior Vice President, Irwin Home Equity – “Jim, Travis and Team play a critical role in the execution of our Production Strategy.” “JFA is a value added partner with Irwin Home Equity. The “CSI Coach” approach to information utilization and training has been of great value in our business development initiatives. Jim, Travis and Team play a critical role in the execution of our Production Strategy.”